I tried to log in as I already had the Citrix software downloaded but it seemed not to be working and connecting me to my desktop, it just kept showing the loading circle. I deleted it and tried to re-download it and it showed me the 'this site can't be reached'. My IT can not help as it is a Citrix issue. Client printers on Mac and Linux clients fail to be created in XenApp and XenDesktop sessions running on Windows 10, Server 2012 R2, and Server 2016 when configured to use the Citrix.
- Citrix Client Macbook
- Citrix Client For Mac
- Citrix Ica Client For Mac
- Latest Citrix Client For Mac
- Client Citrix For Mac Windows 10
Symptoms or Error
Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications:
'SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error #: 183'
Solution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
Citrix Client Macbook
Update to the Latest Receiver Version
- Upgrade to the latest version of Receiver to verify if this resolves the issue.
- If you are using SHA2 certificates then the older version of Receiver does not support these certificate. Refer to CTX200114 - Citrix Receiver Support for SHA-2 to view the Receiver versions which supports SHA-2 certificates.
If this does not resolve the issue then proceed to the next section.
For information on Receiver feature updates refer to - Citrix Receiver Feature Matrix.
Missing Root/Intermediate Certificate
This error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.
Complete the following steps to resolve this issue:
Open the Keychain Access in the Applications > Utilities folder:
Highlight the X509 Anchors Keychain in the menu (you might have to authenticate to do this).
Browse through the Certificate Authorities to find the company that has issued the certificate that is being used by the Secure Gateway/NetScaler Gateway – for this example, Thawte Premium Server CA:
Highlight the certificate and select File > Export from the menu bar:
The default File Format should be Certificate (.cer).
Note: You might need to rename the certificate to a .CRT extension for the client to properly identify the certificate.Save the certificate to the ApplicationsCitrix ICA Clientkeystorecacerts folder (create this folder if it does not exist): Recording voice for mac computer.
Additional Resources
CTX101990 - Error: 'The server certificate received is not trusted (SSL Error 61)' for Receiver Users
CTX203362 - Error: 'The server certificate received is not trusted (SSL Error 61)' on Receiver for Linux
CTX200836 - Error: 'SSL Error 61: You have not chosen to trust 'Certificate Authority'..' When Launching Apps with Citrix Online Plug-in
Applicable Products
- Receiver for Mac
Information
Apple released Mac OSX 10.10 on October 16th. Changes in Mac OSX 10.10 require changes in Citrix Receiver for full operation.Citrix will release a tech preview release of Receiver for Mac 11.9 designed to support OSX 10.10.
Users upgrading to OSX 10.10 who want to continue to use Receiver should install the Receiver for Mac 11.9 Tech Preview.
How will existing users of Receiver 11.8.2 and XenApp and XenDesktop be impacted?
Citrix Client For Mac
Users may experience issues with unresponsive keyboard input while using Receiver or may not be able to connect through NetScaler Gateway.Citrix Ica Client For Mac
As this is a major OSX update, the full extent of possible issues user may experience with Receiver for Mac 11.8.2 is unknown.Reporting issues for tech preview
Latest Citrix Client For Mac
Tech preview is not supported by Citrix tech support. Users on Mac OSX 10.10 using the Receiver for Mac 11.9 – Tech Preview should report issues to the Tech Support Discussions Forum.
Additional Resources
Client Citrix For Mac Windows 10
CTX200212 - Keyboard Input Fails in Citrix Session from Receiver for Mac with OSX 10.9.5